Frequently Asked Questions
Company
Are you licensed and insured?
Absolutely, our company is fully licensed and insured, in accordance with the requirements set forth by the regulatory authorities in Ontario, Canada. We maintain comprehensive insurance coverage to ensure protection for both our clients and employees throughout all projects.
What payment options do you accept?
Credit card on file; unless otherwise noted by a representative from our management staff.
Where do you store my credit card information?
Your information is not stored by us, and is transferred over an encrypted connection to a certified payment processing server.
When do you bill for maintenance services?
We process billing for maintenance services on the 1st of each month, charging the credit card on file. Following the transaction, you will receive a receipt via email, and your complete billing history will be accessible in your secured client hub for reference.
When do you bill for other services?
For other services beyond maintenance, we bill the credit card on file once the job has been completed. Following the transaction, you’ll receive a receipt via email, and a comprehensive list of all your transactions will be available in our secured client hub for your reference.
Are your employees trained and certified in landscaping techniques?
Our team members have diverse backgrounds and levels of experience, but they all undergo ongoing training to maintain high standards of service and quality.
What is your response time for service inquiries or requests?
We strive to respond promptly to all service inquiries and requests, aiming to address them within 24-48 hours, depending on the nature and urgency of the request.
How long has your company been in business?
The company was founded in 2020; But combined our owners have nearly two decades of landscape experience.
What areas do you serve?
We serve a variety of communities around the GTHA (greater Toronto-Hamilton area). Please refer to our locations page in the main menu for further details.
What steps do you take to ensure safety during landscaping projects?
We prioritize the safety of our team and clients by strictly adhering to the regulations outlined by the Ontario Ministry of Labour. We conduct regular safety training sessions, provide personal protective equipment (PPE) to all employees, and maintain a thorough risk assessment protocol for each project to mitigate potential hazards.
Service
What services does your landscaping company offer?
We offer a wide range of services, for detailed information on the services we offer, please refer to the “Services” section on the main page of our website. There, you’ll find comprehensive descriptions of the range of landscaping solutions we provide to meet your needs.
Do you provide residential or commercial landscaping services?
Yes, we provide both residential and commercial landscaping services tailored to the unique needs of each client. Whether you’re a homeowner looking to enhance your outdoor space or a business owner seeking professional landscape maintenance, we have the expertise to fulfill your requirements.
How long does the maintenance season last?
Typically there are roughly 30 weeks in a season depending on weather from the first week of April to the last week of December. With milder winter conditions we are ready to start working as early as March and as late as December.
How many lawn cuts are in a season?
Generally there are 26 lawn cut visits in a season.
Do you offer customized maintenance packages based on my property's needs?
We sure do, refer to the packages section of our home page to learn more or reach out to us by your contact method of choice.
What do you do if it rains?
When it rains, we assess the situation based on the amount of rainfall. If conditions permit, we may proceed with our scheduled work. However, if it’s too wet to safely continue, we’ll reschedule any remaining jobs for the day to the following day. Ensuring the safety of our team and maintaining the quality of our services are our top priorities.
Do you work on weekends?
While we strive to complete our work during the week to allow our staff to enjoy weekends off, as a seasonal company facing unpredictable weather conditions, there are occasions where we may need to work weekends to make up for lost time. We prioritize the well-being of our team while also ensuring timely completion of our projects to meet our clients’ needs.
Can I choose which day of the week I get my service?
We appreciate your understanding, but unfortunately, we are unable to accommodate specific day requests for services. Our schedule is organized by area, with each day dedicated to servicing homes within that specific region. This ensures that we can provide the best service efficiently and in a timely manner by adhering to our scheduled route.
I am having a party can you service my property before the event?
We understand the importance of special occasions and will do our best to accommodate your request for service before your event, given enough notice. Please reach out to us with the details of your party, and we will work with you to see how we can assist.
Do you offer irrigation system installation and maintenance?
At this time we do not.
Do you offer snow removal services during winter months?
While we currently do not offer this service, we are actively working to include it in our offerings soon. If you’re interested, please contact us to join the waitlist, and we’ll notify you once the service becomes available.
Do you offer weed removal from lawns? is this included in the lawn maintenance packages?
No, weed removal from lawns is not included in our standard lawn maintenance packages. However, we do offer weed removal services as an additional option upon request.
How do you handle invasive weeds in garden beds?
We handle invasive weeds in garden beds by manually pulling them by hand to ensure effective and environmentally friendly removal.
Can you assist with landscape design and planning?
Yes, we can assist with landscape design and planning to create the perfect outdoor space tailored to your preferences and needs.
Do you offer seasonal clean-up services?
Yes, we provide seasonal clean-up services, including spring and fall clean-ups, and offer additional clean-up options during the summer months to maintain the beauty of your outdoor spaces year-round.
Do you only use battery powered equipment?
At Bee Green Landscaping, our core approach centers on utilizing battery-powered equipment and harnessing solar energy. We are steadfastly committed to environmental sustainability and minimizing our carbon footprint. While we primarily rely on these eco-friendly alternatives, we acknowledge that the technology is continually evolving, and in some instances, gas-powered equipment may still be necessary due to current limitations. However, we remain dedicated to transitioning to zero emissions for all our equipment in the near future. As the industry progresses and new innovations emerge, we are actively monitoring advancements to integrate the latest eco-friendly technology into our operations.
What measures do you take for eco-friendly landscaping?
To promote eco-friendly landscaping, we prioritize the use of battery-powered equipment for our regular season maintenance, which is charged from renewable sources such as solar and shore power from the grid (only when necessary), reducing emissions and environmental impact.
Can you assist with landscape design and planning?
Yes, we can assist with landscape design and planning to create the perfect outdoor space tailored to your preferences and needs.